Sales (888) 238-2912 - Service (877) 319-6335
Buying A Car - Made Easy When it comes to Maintenance, it's hard to match the quality, cost-effective service Hendrick Lexus has to offer. Our superior customer care and attention to detail - backed by certified Lexus technicians and parts specialists working with the most advanced tools and technology - adds to the pleasure of owning a Lexus.
For your convenience, the dealership has three spacious customer lounges including an internet lounge with 4 computer terminals (high speed internet dial-up), a children's play area, a beverage and coffee bar - all designed for your personal comfort in mind.
Service Team Staff consists of:
1 Service Director, Chris Calder
1 Service Manager, Damon Rogers
8 Service Consultants, each with a full-time assistant
4 Service Phone Receptionists to book appointments and work with the advisors
30 Lexus Certified Technicians to maintain and repair your car
1 Roadside Technician to assist in the event of an emergency
2 full-time Paintless Dent Removal Technicians
1 Leather Recondition Technician
3 Paint Technicians
11 Detail and Reconditioning Technicians to make your car look new again
The Parts Department is staffed with 17 master-certified parts technicians including the Parts Director, Ricky Gulledge and Parts manager, John Buckalew. The Parts Boutique and Accessory Counter has over 700,000 parts in stock for your vehicle, as well as items for your pleasure - golf clubs, golf shirt, casual shirts, caps, key chains, tires, wheels, XM Radio, etc.
In addition, we have two full-time associates in our Service Follow-Up Department managed by Marcia Jackson, our Customer Satisfaction Manager (704) 532-4534.
WE HAVE OVER 100 LOANER VEHICLES AVAILABLE!
In order to provide the convenience of a loaner vehicle program, Hendrick Lexus has refined our policy...
We do so to provide convenience, safety, proper insurance practices, and the highest level of customer satisfaction.
Hendrick Lexus requires the customer to:
Be 21 years of age or older
Provide a valid state-issued operator's license
Provide a major credit card
Have proof of insurance
When the loaner contract is signed, the customer assumes all responsibility to pay for any damage to the loaner vehicle including insurance deductibles. We also ask the driver to complete any required accident report.
To maintain this convenience, we ask that customers return the loaner vehicle on the day repairs are completed or as scheduled. Otherwise they will be charged $40.00 per day for extended vehicle usage.